Hi, I can't log into my account. It keeps saying invalid credentials but I'm sure my password is correct.

Hi Sarah, thanks for reaching out! I'd be happy to help you with your login issue. Let me look into your account right away.

I've tried resetting my password twice but the reset email never arrives.

I see that the reset emails were sent to an older email address on file. I've updated it to your current one. Could you try the password reset again?

Got it! The reset email just came through. I'm logged in now. Thank you!