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Hi! I'm your technical support assistant. I can help you troubleshoot issues and find solutions. What problem are you experiencing?

11:00 AM

My app keeps crashing when I try to upload images

11:01 AM

I've analyzed your issue. Here's what I found:

Diagnostic Report

App crash during image upload

high

Detected Platform: iOS 17.4

Possible Causes

Image file size exceeds the 10MB limit

Insufficient storage space on device

Outdated app version (current: 2.3.1, latest: 2.4.0)

Network connectivity issues during upload

11:01 AM

Let's try these troubleshooting steps:

Fix App Crashes on Image Upload

Est. time: 5-10 minutes

Update the app to version 2.4.0 from the App Store

Check available storage: Settings > General > iPhone Storage

Clear app cache: App Settings > Storage > Clear Cache

Restart your device

Optional

Try uploading a smaller image (under 5MB)

11:02 AM

I updated the app and cleared the cache, but it's still crashing

11:10 AM

This issue requires additional assistance. Your case has been escalated to a senior support specialist.