Question 1

What are your pricing plans?

Accepted Answer

We offer three plans. Individual is $39 per month for solo creators. Team is $79 per month for up to five users with shared workspaces. Enterprise is custom-priced with SSO, audit logs, and a dedicated success manager. Annual billing saves 20 percent and a 14-day free trial is available on every plan with no credit card required.

Question 2

Do you offer a free trial?

Accepted Answer

Yes — every plan starts with a 14-day free trial that unlocks the full Pro feature set. No credit card is required to begin, your trial data is preserved when you upgrade, and you can cancel at any moment during the trial without charges or follow-up emails.

Question 3

What payment methods do you accept?

Accepted Answer

We accept every major credit card (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and bank transfer for annual enterprise contracts. All payments run through Stripe with PCI DSS compliance and 3D Secure verification. Invoices are available on annual plans.

Question 4

What is your refund policy?

Accepted Answer

Every plan includes a 30-day money-back guarantee. If the product doesn't fit, contact support and we'll process a full refund within five business days back to your original payment method. Annual plans cancelled after 30 days receive a prorated refund for unused months.

Question 5

How secure is my data?

Accepted Answer

All data is encrypted in transit with TLS 1.3 and at rest with AES-256. We are SOC 2 Type II certified, run third-party penetration tests every quarter, and maintain geographically redundant backups every six hours. We never sell customer data and we comply with GDPR and CCPA in full.

Question 6

How does team collaboration work?

Accepted Answer

Team plans support unlimited members with role-based access (Admin, Editor, Viewer), real-time editing, presence indicators, and threaded comments. Every change is captured in an audit log, and notifications can be routed to Slack, email, or Microsoft Teams without extra configuration.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your account settings in two clicks — no fees, no retention calls. You keep full access until the end of your current billing period, and your data remains downloadable for 30 days after cancellation in case you change your mind.

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FAQ Json Ld

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