This block + 6,000 more โ€” yours with Pro

Chat Satisfaction Rating

156/200
Docs
RK
Rachel Kim

Billing & Accounts

Ended
RK
Rachel Kim
Hi! I can see your account. Let me look into the billing discrepancy you mentioned.
3:04 PM
Thanks. I was charged twice for the March invoice, order #INV-2847.
3:05 PM
RK
Rachel Kim
I found it. There was a duplicate charge of $49.00 on March 12. I've initiated a refund that will appear in 3-5 business days.
3:07 PM
That's exactly what I needed. Thank you for the quick resolution!
3:08 PM
Chat ended ยท 3:09 PM
RK
Rachel KimSenior Support Specialist
How was your experience?

Rate your conversation with Rachel Kim