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RK
Rachel Kim
Billing & Accounts
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RK
Rachel Kim
Hi! I can see your account. Let me look into the billing discrepancy you mentioned.
3:04 PM
Thanks. I was charged twice for the March invoice, order #INV-2847.
3:05 PM
RK
Rachel Kim
I found it. There was a duplicate charge of $49.00 on March 12. I've initiated a refund that will appear in 3-5 business days.
3:07 PM
That's exactly what I needed. Thank you for the quick resolution!
3:08 PM
Chat ended ยท 3:09 PM
RK
Rachel Kim
Senior Support Specialist
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