Frequently asked questions
A long FAQ shouldn't mean a long scroll. Use the sidebar to jump between answers — it tracks your scroll position so you always know where you are.
Click Sign Up, enter your work email, and verify the link in your inbox. The onboarding wizard walks you through naming your workspace, inviting your first three teammates, and connecting Slack or GitHub. The whole flow takes about five minutes and you can skip any optional step.
We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and Google Pay. Annual plans can be paid via wire transfer or invoice with NET 30 terms. Pricing is shown in USD, EUR, GBP, CAD, and AUD with automatic conversion at checkout. All payments run through Stripe with PCI DSS Level 1 compliance.
Yes. Change plans anytime from Settings → Billing. Upgrades apply immediately with prorated billing for the current period. Downgrades take effect at the next cycle so you keep premium features until then. You can also pause your subscription for up to three months without losing your data.
All data is encrypted in transit with TLS 1.3 and at rest with AES-256. We maintain SOC 2 Type II compliance, run quarterly penetration tests, and back up every six hours across three geographically redundant regions. We never sell or share customer data.
Team plans support unlimited members with role-based access (Admin, Editor, Viewer), live presence indicators, and real-time co-editing. Every change lands in an audit log, and threaded comments plus mentions keep conversation in context with the work itself.
Yes, on Pro and Enterprise plans. Generate keys from Settings → API. The REST API covers projects, tasks, users, and integrations, and webhooks fire on every meaningful event. Pro gets 10,000 requests per hour and Enterprise customers get custom limits negotiated with sales.
Native integrations include Slack, Microsoft Teams, Google Workspace, GitHub, Jira, Linear, Salesforce, HubSpot, and over 100 others. Zapier covers another 5,000 apps. All connectors use OAuth 2.0 and can be revoked from Settings → Integrations at any time.
Yes. Settings → Data Export lets you generate a complete workspace backup as JSON, CSV, or Excel. Large exports run asynchronously and are emailed as a secure download link within 30 minutes. Pro and Enterprise plans support scheduled backups to S3 or Google Drive.
Yes, on iOS (iPhone and iPad) and Android. Both apps include offline mode with automatic sync, push notifications for mentions and assignments, and feature parity with the web client. Sign in with your existing credentials and your workspace appears instantly.
Free plans get the community forum and full docs. Pro plans add email support with one-business-day response and live chat during business hours. Enterprise plans include a dedicated account manager, 24/7 priority phone support, and a one-hour SLA for critical issues.